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FAQ

Shipping and Delivery

  • Shipping

    Flat Rate Shipping:

    Priority Mail Flat Rate: 2-3 business days
    Priority Mail Express Flat Rate: 1-2 business days

    United States Postal Service

    First-Class Package Service: 3-5 business days
    Priority Mail: 2-3 business days
    Priority Mail Express: 1-2 business days

    *Excludes International.
    **All orders take up to two business days for processing prior to shipping.
    ***To get a price quote on shipping you can go through the check out process and our system will generate the shipping rate before you have to input your credit card information.

  • Processing Time

    Orders will be processed within one to two business days, excluding holidays and weekends. Pre-order and custom products require longer processing time. Where applicable, this additional processing time will be stated on each product page. You will receive an email once your shipping label has been generated. Please allow up to 24 hrs for tracking information to update. If it’s been more than a few business days and your order has not been processed please contact our customer service team at support@rpmtraining.com.

  • Tracking

    Your tracking information will be emailed to you when being shipped out. Please allow up to 24 hrs for tracking information to update.

  • Shipping Restrictions

    Due to restrictions we cannot ship to the following countries:

    • Brazil
    • Russia
  • International Shipping

    We have expanded our international shipping destinations including but not limited to Europe, Australia, and Canada. To get a price quote on shipping you can go through the check out process and our system will generate the shipping rate before you have to input your credit card information. All shipments being sent to and from a country (outside the US) must clear customs first. This can cause delays in the shipping time of your order.

    Please note, all international packages may be subject to duties and taxes. The limits for duty-free packages are established by your local customs authorities. Please check your local customs website for more information.

Ordering and Billing Information

  • What payment methods can I use?

    We accept all major credit cards (Visa, MasterCard, and American Express, Discover), as well as Apple Pay and PayPal.

  • How is the sales tax determined for my order?

    As you proceed through checkout and confirm your shipping details, any applicable taxes will be calculated on the grand total value. The tax amount will be shown on the review page before you submit your order.

  • What if I sent my order to the wrong address?

    You may contact the shipping carrier to attempt to reroute the package to your new address using the tracking number that was provided with your shipment confirmation. If the package is returned to our headquarters, we can reship it to you at the new address. If the address mishap was user error, you will be responsible for the cost of reshipment.

  • Can I make changes to an order?

    Once an order is submitted, you cannot make changes. This includes size changes, shipping information and promotional codes. Please contact us as soon as possible so we can stop the order from shipping to you. For assistance please email support@rpmtrainining.com.

  • Can I use two promo codes at once?

    Only one offer may be redeemed at a time. No two promo codes may be combined at any time.

  • Do you offer a Military discount?
    Yes! In appreciation of our service women and men, we offer a 10% discount to all active, reservist, veteran and retired US military personnel. Please email support@rpmtrainining.com to receive your code.

Returns Information

  • RPM’s Return Policy

    If you purchased the product from an authorized RPM Training Co dealer, please contact the retailer directly.

    If you purchased the product from rpmtraining.com, please follow these instructions:

    If the product has been used, you can’t return it. If the product is still new (i.e. unworn, unwashed, undamaged, unused and with all original tags attached), it can be returned within 14 days of your purchase. Customers are responsible for return shipping costs on all returns/exchanges.

    *We do not accept returns on customized products, including engravings.

    *All swimwear must be returned unworn, unwashed, undamaged, unused, with all original tags attached and with sanitary liner intact.

    *All sales are final on sale items, stickers, gift cards, paintings/prints.

    *We reserve the right to refuse a refund/return if the items have any signs of wear, alterations, misuse or damage.

  • How do I make a return?

    We do not provide you with a prepaid shipping label. You will need to provide a prepaid shipping label. Once your return is received, please allow up to 10 business days for your return to be processed. Refunds can take several business days to reflect on your credit card account.

    Please fill out our product return form and return your item(s) to:

    Attn: RPM – Returns
    581 Division Street Ste B
    Campbell, CA 95008

    Download Product Return Form

  • I received a damaged or defective item?
    If there is an issue of receiving the wrong item or you have an item that is defective beyond normal wear and tear please contact our Customer Service team at support@rpmtrainining.com.
  • Warranty Information

    RPM Training Co. products are warranted to be free of defects in material and workmanship for 5 years from the original retail purchase of the product.

    RPM Training Co. warrants that each part will be free from defects and workmanship for the applicable warranty period and no other warranty, expressed or statutory, shall be implied. If any defect in RPM’s parts or workmanship is discovered and RPM is notified within the warranty period and is otherwise not limited by the terms of this warranty, RPM shall, at its sole election, either (a) repair the defective part, (b) replace the defective part, or (c) reimburse the customer for the purchase price of the defective part.

    The Warranty will NOT cover:

    Wear of the jump rope cable. Wear includes, but is not limited to fraying, fragmentation, and fracture. Consult the “disclaimer” on our website for instructions on how to extend the life of your cable. Malfunction or failure of any product as a result of abuse, improper use or adjustments, modifications, or neglect. Anodizing, paint, or finish damage including but not limited to chips, scratches, or discoloration caused by normal or abnormal use. *How to make a claim under this warranty

    Contact support at support@rpmtrainining.com to resolve any problems covered by this warranty.

  • Privacy Policy
    We take our customer’s privacy very seriously, and will never share any of your personal information with any third parties. Please read our full privacy policy.
  • Affiliate Program
    You can learn more about our affiliate program here.
  • Wholesale

    Wholesale pricing is available for orders bulk orders with a valid resale license. If you are interested in becoming a wholesaler, please email us at wholsale@rpmtraining.com.

Product Related

  • I’m a beginner, is this rope right for me?

    Yes! See here for a comparison of our rope models. We're firm believers in learning on a rope that's similar in weight and speed to the one that you will eventually want to end up with. In fact, the inherent speed of our ropes actually makes getting those first double-unders easier than with any other rope on the market. That said, we do recommend sticking with the coated cable (standard on most of our ropes) as the coated cable will provide a bit more feedback in the handles, making it easier to develop your timing and rhythm, and also has the added durability to withstand the learning process.

  • What is the difference between the Session, Comp, Sprint, and Scout rope?

    You can learn about each rope here.

  • Should I use a bare cable or a coated cable?

    There are a few factors to consider when deciding which cable option is best for you. If speed is your top priority, and you're an efficient jumper who's training indoors on rubber flooring, and you don't mind changing a cable a little more frequently, then the bare cable is perfect for you. However, if durability and versatility are your top priorities, and you'd prefer a longer span between cable replacements, then the coated cable is probably a better option. Also, while either option will accommodate any skill level, beginners often prefer the feedback that the coated cable provides for learning timing and rhythm, as well as the durability it offers to withstand the learning process.

  • What if my cable frays?

    Don't even sweat it! ...your rope is NOT broken. Our handles hold all the magic and technology and are virtually indestructible. The cables however, while crazy fast, will need to be replaced occasionally. Luckily, this is cheap and easy to do right here on our site! It is also important to use cable cutters and not wire cutters, if the end of the cable is frayed on the initial cut then the set screw will not hold the cable in place and the cable will not last!

  • How long will my cable last?

    Many factors can impact the lifespan of your cable, including your jumping surface, sizing, jumping style, form & efficiency, frequency of use, etc. Some people will go over a year without replacing a cable and some will go through one every month or two. If you find you go through cables more quickly than you like, simply swap that bare cable out for a coated one and you'll be good to go. Whichever cable you prefer, both styles are easy to replace and can be found right here on our site in a variety of colors!

    If your cable only lasts a few jumping sessions then the surface is most likely too coarse. We recommend adding a rubber mat or padding to the surface area where your cable hits the ground.

  • How long should my rope last?

    Our handles are virtually indestructible and come with a 5-year warranty. The cables however, while crazy fast, will need to be replaced occasionally. Luckily, this is cheap and easy to do right here on our site!

  • Do you offer replacement cables?

    Yes we do! You can find them here. Our bare cable isn’t the most durable, so if you’re a beginner (or can’t always jump indoors) we recommend selecting a coated cable for your handles, as they’re quite a bit more durable. If you can do 30 or more unbroken double unders (and only jump indoors), then typically the bare cable is a good fit!

  • What is the supplied length of cable?
    All ropes come standard with a cable that is 12’ long, which is suitable for persons up to 7 feet tall.
  • Do you have rope sizing recommendations?
    Yes we do! You can find our sizing recommendations and instructions here.

Sponsorships

  • Sponsorship Information
    At this time we offer a limited number of sponsorships throughout the year to those who share our passion around training and can help us strengthen our brand. We encourage you to contact us if you feel like you and/or your team may be a good fit! You can contact us at sponsorship@rpmtraining.com.

Need more info?

We're available Mon-Fri, 9am-5pm PST. If we miss you for some odd reason, we will get back to you as soon as we possibly can.

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